Company Description

Employer.com is revolutionizing the hiring landscape by streamlining recruitment processes and enhancing the job search experience for both employers and candidates. As part of a distinguished family of workplace solution companies, we work alongside recruiter.com, which specializes in talent acquisition services; BountyJobs, the leading marketplace for recruitment agencies; Bench Accounting, providing seamless financial management; and Before You Apply, offering comprehensive employer branding capabilities.

Job Description

Our well-known AI client is hiring two People Operations Specialists to join their People Services team within Data Solutions. This is a high-volume, operational role for someone who thrives in fast-paced startup environments and enjoys solving problems through process improvement and automation. You will serve as frontline support for employees, handling a large volume of tickets and requests daily while maintaining exceptional accuracy and attention to detail.

What you’ll do

• Manage high volume of People Services tickets in a Jira-based ticketing system

• Perform administrative tasks in Workday (HRIS)

• Execute data entry and spreadsheet-heavy operational work with extremely high accuracy

• Provide employee-facing support (internal customer service)

• Support onboarding workflows and contractor onboarding/offboarding as you ramp

• Identify and implement process improvements, including automation opportunities using AI tools

• Take on additional operational projects based on team needs

Qualifications

•  East Coast only (firm)
• Jira and Workday are a MUST
• At least one startup or high-growth company required
• 2 to 5 years experience range
• $75/hr, non-negotiable
•  Ticket management with volume or metrics experience
• CW lifecycle experience
• Two 30 min interviews with team members

Nice to have:

• Ticket resolution metrics on the resume (agent rankings, one-touch rates
• Process building: playbooks, documentation libraries, or training guides they authored
• Workday implementation tenant experience
• Background check administration (Checkr, vendor coordination, escalation workflows)
• I-9 and compliance documentation experience
• Cross-functional coordination with Payroll, Legal, or IT

Additional Information

All your information will be kept confidential according to EEO guidelines.